Department: Ivy Center for Family Wellness Reports To: Ivy Center for Family Wellness Manager FLSA Status: Non-Exempt Job Summary Community Health Educators (CHEs) support the delivery of culturally responsive, evidence-based health education, chronic disease prevention, participant engagement, outreach, and care coordination services for underserved individuals and families. Position Overview Community Health Educators support education programs, participant engagement, outreach, documentation, and community partnerships. All levels are cross‑trained, with increasing expectations for independent program delivery, leadership, mentoring, program ownership, and operational oversight. Core Functions (All Levels) Education & Participant Support Deliver culturally appropriate health education and behavior change support. Support participant engagement, retention, and follow‑up. Assist participants in overcoming barriers to health and self‑management. Program Operations Support education programs, workshops, and outreach activities. Prepare educational materials and resources. Participate in community outreach and recruitment efforts. Documentation & Quality Collect participant data and outcomes. Support quality improvement efforts and program evaluation activities. Community Health Educator I (Level 1) Position Summary Entry‑level position focused on developing foundational skills in participant engagement, education delivery, documentation, and program operations while working under supervision. Assist with education program delivery and participant support activities. Support participant outreach, enrollment, scheduling, and follow‑up. Collect and document participant information and outcomes. Assist with preparation of educational materials and program resources. Participate in outreach events and community engagement activities. Support volunteers, interns, and program activities as directed. Complete required organizational and departmental training. Build competency across all program areas. Qualifications High school diploma or GED required. Associate degree, bachelor’s degree in progress, or coursework in Public Health, Health Education, Nutrition, Community Health, Social Work, or a related field preferred. Experience in customer service, community outreach, education, volunteer programs, or healthcare preferred. Interest in chronic disease prevention and community health. Valid driver’s license and reliable transportation. Community Health Educator II (Level 2) Position Summary Provides education services independently and assumes ownership of assigned program activities, participant cohorts, and outreach initiatives. Performs all Level 1 duties. Independently delivers education services and program activities. Facilitates individual and group education sessions with minimal supervision. Manages assigned participant cohorts and program activities. Coordinates participant follow‑up, retention, and re‑engagement efforts. Supports onboarding and training of volunteers, interns, and new staff. Provides guidance and support to Level 1 CHEs. Participates in quality improvement and workflow enhancement activities. Coordinates outreach and community engagement activities. Troubleshoots routine participant and operational challenges. Qualifications Associate degree or bachelor’s degree in a health‑related field preferred. Advanced certifications encouraged (CHW, National DPP Lifestyle Coach, DTR/NDTR, etc.). Typically 2+ years of community health, health education, healthcare, or related experience, or demonstrated proficiency through successful performance as a Level 1 CHE. Successful completion of Level 2 competency checklist. Lead Community Health Educator Position Summary Serves as a senior educator and functional leader, providing mentorship, workflow support, program coordination, and subject matter expertise while maintaining direct participant responsibilities. The Lead CHE does not serve as a formal supervisor but supports staff development and day‑to‑day operations. Performs all Level 1 and Level 2 duties. Serves as a mentor and resource for CHE staff. Assists with onboarding, training, and coaching of staff, interns, and volunteers. Coordinates day‑to‑day program workflows and staffing coverage. Supports implementation of new programs and services. Assists with quality improvement, program evaluation, and outcome tracking. Supports participant retention and engagement initiatives. Identifies workflow barriers and recommends operational improvements. Serves as liaison between frontline staff and department leadership. Qualifications Associate or bachelor’s degree in a health‑related field preferred. Advanced certifications preferred (CHW, National DPP Lifestyle Coach, DTR/NDTR, etc.). Typically 4+ years of progressively responsible community health, health education, or healthcare experience. Demonstrated leadership, mentorship, and program ownership. Successful completion of Lead CHE competency checklist. Advancement Policy Advancement through the Community Health Educator Career Ladder is based on demonstrated competencies, performance, leadership behaviors, successful completion of level‑specific competency checklists, organizational needs, and supervisory recommendation. Eligibility for advancement may be reviewed annually. Advancement is not guaranteed and is not based solely on length of service. Recommended Internal Progression Framework Level 1 Learning role Focus on skill development and competency acquisition Level 2 Independent contributor Owns assigned programs, classes, or participant cohorts #J-18808-Ljbffr
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