Location: Holland, OH, United States
Job ID: 91333
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a
The Electrical Engineer—Field Support position provides on site and remote assistance for installed elevator systems, with a strong emphasis on troubleshooting, diagnostics, and service restoration. Under the guidance of senior field engineers, this role supports fault isolation on controllers, drives, sensors, and communication networks; documents findings; implements safe, approved corrective actions; and communicates clearly with mechanics, building stakeholders, and internal engineering teams. This is a hands on, customer facing role.
Essential Function
Troubleshooting, Diagnostics & Repair
• Assist with fault isolation on elevator control panels, VFDs, door operators, encoders, limit/leveling switches, safety circuits, COP/Hall call devices, and related subsystems.
• Use diagnostic tools such as multimeters, clamp meters, oscilloscopes, and handheld programmers to verify power, signals, grounding, and noise.
• Support parameterization and verification of VFDs and elevator controllers, including validation of I/O maps, encoder counts, direction/leveling signals, and braking logic.
• Assist with debugging car/group communications and device networking issues (e.g., RS-485, CAN, Modbus).
Remote Support & Technical Escalation
• Collect logs, fault codes, and configuration snapshots and provide accurate problem descriptions for senior support and engineering escalation.
• Apply approved firmware and parameter updates and restore validated baseline configurations when required.
Commissioning, Maintenance & Reliability
• Execute standardized post-repair checks, including power-up, homing/leveling, door operation, ride quality basics, emergency operations, and acceptance testing as directed.
• Record baseline performance metrics such as voltages, currents, error counters, and trip histories for future comparison.
• Assist with periodic inspections, functional checks, and performance measurements; identify emerging issues and recommend proactive corrective actions.
• Capture field learnings and contribute to the continuous improvement of troubleshooting guides and service bulletins.
Documentation, Compliance & Record Management
• Read and interpret electrical schematics, ladder logic, single-line diagrams, and wiring schedules.
• Redline wiring diagrams, update terminal schedules, and maintain configuration records to keep service documentation current.
• Create concise service reports detailing work performed, test data, photos/markups, and recommendations.
• Adhere to QA procedures and maintain traceable records of replaced parts, firmware versions, and parameter settings.
• Ensure work aligns with applicable codes, standards, company policies, and site safety requirements.
• Follow LOTO and site safety procedures, including verification of safety chain integrity, emergency stop circuits, and door/gate interlocks before and after service work.
Customer, Site & Cross-Functional Coordination
• Communicate status, risks, and next steps to mechanics, supervisors, building representatives, and other stakeholders.
• Coordinate parts, materials, and vendor support activities to minimize downtime.
• Partner with field mechanics, project and operations managers, product engineering, and technical support teams.
• Provide clear handoffs and post-mortem information to support reduced mean time to repair (MTTR) and improved first-time fix rates.
Education
• BACHELORS DEGREE Required
• Electrical Engineering
Experience
• 2 years minimum: Engineering understanding (mechanical and electrical; print reading)
• 2 years minimum: Supply Chain and Industrialization knowhow and experience
• 2 years minimum: Analytical competency (data mining, problem analysis; strong Excel skills)
Knowledge, Skills and Abilities
• REQUIRED: ELEC/MECH Engineering, drawing and BOM
• PREFERRED: Manufacturing process, equipment, routing
• REQUIRED: Multiple task management and project management
• REQUIRED: Problem solving skills or lean six sigma
• Strong communication and interpersonal skills
• SAP knowledge of material management, including design and implementation
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:Discover more on .
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
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