Executive Director, Patient Experience Job at Amgen, Los Angeles, CA

  • Amgen
  • Los Angeles, CA

Job Description

Amgen seeks an Executive Director to establish and lead the Patient Experience Center of Excellence within Patient Access & Reimbursement. The role involves developing strategy, leading a team of patient experience leaders, and aligning brand priorities with access and reimbursement capabilities to improve patient and provider journeys across multiple therapeutic portfolios.

Responsibilities

  • Establish vision, strategy, and operating model for the Patient Experience Center of Excellence aligned with enterprise and portfolio needs
  • Lead and develop a team of Patient Experience leaders with clear expectations, priorities, and accountability
  • Serve as senior PAR partner to brand leadership across respiratory, cardiovascular, oncology, inflammation, and bone health portfolios
  • Oversee design of patient and healthcare provider journeys and translate journey requirements into service model specifications
  • Establish governance structures, intake processes, and performance metrics to prioritize portfolio requests and measure impact

Requirements

  • Doctorate degree and 6 years of marketing experience
  • Master's degree and 10 years of marketing experience
  • Bachelor's degree and 12 years of marketing experience
  • 6 years of direct managerial experience leading people or teams
  • Enterprise-level strategic thinking and cross-functional partnership skills
  • Experience translating customer insights into measurable improvements
  • Knowledge of patient access, reimbursement, or healthcare operations

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