About the Company Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. About the role We are seeking a Lead Level 2 Data Center NOC Engineer to provide technical leadership and operational ownership across modular, edge, and distributed data center environments. This lead role acts is responsible leading incident response, mentoring NOC staff, and ensuring uptime of critical infrastructure including power, cooling, and networking systems. The ideal candidate combines deep hands-on troubleshooting with strong leadership, communication, and process ownership. Location This position may be performed remotely in the U. S. The Greater Seattle Area is strongly preferred, given Armada's operations and the collaborative nature of the role. What You'll Do (Key Responsibilities) Shift & Operational Leadership: - Act as the senior technical lead on shift, guiding and supporting L1 NOC technicians. - Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering. - Lead shift handovers, prioritization, and operational decision-making. - Mentor and coach junior NOC staff and support onboarding. - Represent the NOC during cross-functional incident bridges. Incident Command & Reliability: - Serve as Incident Commander for medium to high-severity incidents.
- Own end-to-end incident lifecycle: detection, triage, mitigation, communication, and resolution. - Drive root cause analysis (RCA) and corrective actions for recurring issues. - Ensure high-quality, executive-ready incident communications. - Continuously improve MTTR and operational reliability. Infrastructure & Data Center Operations: - Monitor and troubleshoot physical infrastructure using PLC, BMS, and DCIM platforms. - Perform health checks on UPS, PDUs, generators, CRAC/CRAH systems. - Troubleshoot MEP-related issues and coordinate maintenance and remote hands. - Support modular, containerized, and micro data center deployments. - Enforce physical and logical security policies. Networking Operations & Troubleshooting (L2): - Monitor and troubleshoot switches, routers, firewalls, and edge connectivity. - Perform L2/L3 troubleshooting (VLANs, IP addressing, MTU, routing fundamentals). - Validate fiber/copper connectivity, optics, link status, and redundancy paths. - Troubleshoot VPNs and secure remote access solutions. - Escalate architecture or design issues to Network Engineering (L3). Tooling, Runbooks & Automation: - Use observability and ITSM platforms (Grafana, Zenduty, ServiceNow, Jira, SolarWinds). - Own and maintain operational runbooks, SOPs, and escalation procedures. - Improve alerting quality, dashboards, and noise reduction. - Support automation, reporting, audits, and compliance requests. Collaboration & Change Management: - Partner with Engineering and Product teams.
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