Job Description

Spectra Gutter Systems is seeking an Accounts Receivable Specialist to join our team. The Accounts Receivable Specialist is responsible for managing assigned customer accounts and regional portfolios to support timely collections, accurate account records, and positive customer relationships. This position monitors outstanding balances, communicates with customers regarding payment status, researches account discrepancies, and works with internal departments to resolve invoice and payment-related issues.

The Accounts Receivable Specialist must be organized, detail-oriented, and comfortable managing a high volume of customer accounts within a fast-paced, multi-location organization.

Responsibilities

• Manage assigned customer accounts and regional Accounts Receivable portfolios.
• Review aging reports and account activity to identify past-due balances, payment concerns, disputes, and collection priorities.
• Contact customers regarding outstanding invoices, payment status, account balances, and payment commitments.
• Maintain professional and consistent follow-up on past-due accounts.
• Research and resolve customer account discrepancies, including short payments, deductions, credits, disputed invoices, and unapplied payments.
• Work with Sales, Branch Operations, Customer Service, Cash Application, and other internal departments to resolve customer account issues.
• Review customer accounts to ensure payments, credits, adjustments, and other account activity have been accurately recorded.
• Maintain detailed collection notes, payment commitments, correspondence, and supporting documentation.
• Escalate significant collection concerns, unresolved disputes, or high-risk accounts to department leadership.
• Provide documentation requested by customers, including invoice copies, account statements, payment details, and supporting records.
• Assist with cash posting, payment research, unapplied cash resolution, and department coverage as assigned.
• Support month-end closing activities, account reconciliations, audit requests, and financial reporting requirements.
• Meet established collection, follow-up, documentation, and account-resolution expectations.
• Maintain accurate customer contact information and account records.
• Handle customer and financial information with discretion and confidentiality.
• Participate in department training, process-improvement efforts, and special projects.
• Perform additional Accounts Receivable and Finance responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Two or more years of Accounts Receivable, collections, billing, cash application, or customer account experience preferred.
• Experience within manufacturing, distribution, construction materials, or a multi-location organization preferred.
• General understanding of Accounts Receivable processes, aging reports, collections, payment application, and account reconciliation.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience with accounting or enterprise resource planning systems preferred.
• Strong attention to detail and ability to maintain accurate records.
• Effective written and verbal communication skills.
• Ability to communicate professionally with customers and internal business partners.
• Ability to organize and prioritize a high volume of accounts, follow-up activities, and deadlines.
• Strong problem-solving and account-research skills.

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